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Driving Radical Customer Service Innovation: Move beyond operational demands to deliver proactive strategies that drive business growth
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"Driving Radical Customer Service Innovation: Move beyond operational demands to deliver proactive strategies that drive business growth"
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IT is increasingly at the heart of business success--and nowhere is that more true than in customer service. That makes IT a critical partner in transforming the customer experience.

Customers today are demanding service on their own terms and time. To adjust to this new reality, customer service organizations are rethinking their technology, data, and operations.


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