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Creating a Customer Experience for Millennials
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"Creating a Customer Experience for Millennials"
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Millennials spend $500 Billion each year (Accenture), are a growing presence in the workforce and they place a premium on experiences.

74% of Millennials would switch to a different retailer or brand if they had a negative customer service experience. [Source: ICSC] 

In order to create raving fans from your Millennial base its important to focus on a few things. 

This eBook will take you through how and why its important to create experiences for different demographics. The keys include

  1. Be Authentic
  2. Show, Don't Tell
  3. Work Around Their Schedule
  4. Speak Their Language
  5. Know Your Audience


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